Terms and Conditions

Welcome to Small Flame Candle Company. Your use of the Website to purchase goods and merchandise found on the Website is subject to your acceptance of these Sale Terms and Conditions.  You should carefully read these Sale Terms and Conditions and the other Policies before using this Website.  By using the Website, you agree to be bound by and accept these Sale Terms and Conditions and the other Policies.  If you do not agree to these Sale Terms and Conditions and the other Policies, do not use this Website.  This Website is the sole property of Small Flame Candle Company, LLC, an Ohio corporation, doing business as Small Flame Candle Company (the “Company,” “Small Flame Candle,” “we,” “our” or “us”) and shall not be used for any purpose that is unlawful or otherwise prohibited by these Sale Terms and Conditions or the other Policies.  You agree not to use this Website in any manner which could damage, disable, overburden, or impair this Website or which would interfere with any other party’s use of this Website.  You hereby assume all risks associated with the use of this Website and should not rely upon any content or materials on this Website (the “Content”) for any reason whatsoever.

Small Flame Candle is a privately-held, family-owned company located near Dayton, Ohio. Small Flame Candle is dedicated to providing you with the highest-quality products at competitive prices. We understand the importance of receiving your orders promptly, and we strive to fill and ship all orders within 3 days, although we cannot guarantee this. Your questions, comments and suggestions are very important to us.  We encourage you to contact us at contact@smallflameco.com. We are honored to be your supplier of home fragrance items.

Cancellation

Cancelled orders are eligible for a 50% refund when cancelled before shipment or pickup. Once an order is shipped or picked up, it cannot be cancelled by you.  Exceptions will not be made to this cancellation policy.

Returns

All sales are final and may not be returned, exchanged or refunded unless a particular order has missing items or contains incorrect products, in which event, returns, exchanges and refunds will be accepted for the missing or incorrect products only.  All orders that have missing items or that contain incorrect products must be reported to the Company within 72 hours of delivery. After 72 hours from delivery, all orders are presumed to be accurate, and no returns, refunds or exchanges will be accepted after that time.

Shipment

Title in and risk of loss for all goods sold shall pass to you upon delivery of the goods to carrier. All shipping costs shall be your sole responsibility unless otherwise noted when ordering.  For any merchandise that is returned to Small Flame Candle due to an incorrect address provided by you, you shall be responsible for all additional shipping costs incurred by Small Flame Candle and you hereby authorize Small Flame Candle to charge your Payment Account for such additional shipping costs.

Shipment of all orders with a destination outside of the United States is the responsibility of the buyer. You are responsible for arranging pickup of your order from our facility. Small Flame Candle will not be responsible for any matters relating to your use of a freight forwarder, including, without limitation, problems with customs, damages caused by your freight forwarder, lost deliveries, or any other regulations that are mandated by your country.  The Company will not provide refunds or replacement orders for any orders that ship via a freight forwarder.

Customer accounts

Email Updates

It isn't possible to change the email address associated with your account at this time. You can create a new account using your updated email address.

Password Updates

I’m unable to change your password for you, but after clicking the Sign In link on the homepage, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.

Arbitration/Class Action Waiver

ALL DISPUTES BETWEEN YOU AND THE COMPANY, WHETHER ARISING IN TORT OR CONTRACT, INCLUDING WITHOUT LIMITATION ALL DISPUTES ARISING OUT OF THESE SALE TERMS AND CONDITIONS, THE POLICIES AND THE VALIDITY THEREOF, INCLUDING THIS ARBITRATION PROVISION AND CLASS ACTION WAIVER, SHALL BE FINALLY SETTLED BY ARBITRATION CONDUCTED EXPEDITIOUSLY IN ACCORDANCE WITH THE AMERICAN ARBITRATION ASSOCIATION CONSUMER ARBITRATION RULES BY A SOLE ARBITRATOR SELECTED BY THE PARTIES TO THE DISPUTE FROM THE NATIONAL OR CLARK COUNTY, OHIO PANEL OF ARBITRATORS. IF THE PARTIES ARE UNABLE TO AGREE UPON AN ARBITRATOR WITHIN TEN (10) CALENDAR DAYS, EACH PARTY SHALL SELECT AN ARBITRATOR. THE TWO ARBITRATORS SELECTED SHALL SELECT A THIRD ARBITRATOR AND ALL DECISIONS THEREAFTER SHALL BE MADE BY A MAJORITY OF THE ARBITRATORS. THE ARBITRATION SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (9 U.S.C. § 1 et seq.) AND JUDGMENT UPON THE AWARD RENDERED BY THE ARBITRATOR(S) MAY BE ENTERED BY ANY COURT HAVING JURISDICTION THEREOF.  UNLESS OTHERWISE REQUIRED BY LAW, THE ARBITRATOR(S) IS NOT EMPOWERED TO AWARD DAMAGES IN EXCESS OF COMPENSATORY DAMAGES AND EACH PARTY HEREBY IRREVOCABLY WAIVES ANY DAMAGES IN EXCESS OF COMPENSATORY DAMAGES.

ARBITRATION PROCEEDINGS SHALL BE COMMENCED BY ANY PARTY TO THIS AGREEMENT BY DELIVERING TO THE OTHER PARTY A WRITTEN NOTICE REQUESTING ARBITRATION.  ANY ARBITRATION HEARING SHALL BE HELD IN CLARK COUNTY, OHIO, UNLESS THE PARTIES TO THE DISPUTE AGREE OTHERWISE. ANY AWARD RENDERED BY ARBITRATION SHALL BE FINAL AND BINDING ON THE PARTIES, AND JUDGMENT THEREON MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION. NOTWITHSTANDING ANY ARBITRATION RULES TO THE CONTRARY, THE AWARD OF THE ARBITRATOR(S) MUST BE MADE NO LATER THAN THREE (3) MONTHS FOLLOWING THE DATE ON WHICH THE ARBITRATOR(S) IS APPOINTED, UNLESS THE ISSUE IS THE SUBJECT OF LITIGATION BROUGHT BY A THIRD PARTY AND THE ARBITRATOR(S) DEEMS IT APPROPRIATE TO DEFER ITS AWARD UNTIL THE LITIGATION IS RESOLVED.

Arbitration shall proceed solely on an individual basis without the right for any claims OR DISPUTES to be arbitrated on a class action basis or on bases involving claims OR DISPUTES brought in a purported representative capacity on behalf of others. The arbitrator's authority to resolve and make written awards is limited to claims OR DISPUTES between you and the Company alone. Claims OR DISPUTES may not be joined or consolidated unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.